Get paid by your Russian customer — through our payment agents
Your Russian customer pays us; our payment agent pays your invoice. Two routes: via our partner company in the EU — euros from a European account in 1–3 banking days (from 5% for the buyer); or via a Turkish company — from 3%, the buyer pays in roubles.
Why a direct transfer from Russia often fails
Since 2022, direct payments from Russian banks to European suppliers have become very difficult: receiving banks decline them, correspondents return transfers weeks later without explanation, and meanwhile you are holding goods and waiting for your money. Even when a payment goes through, compliance requests documents for every deal and adds weeks.
We solve this with payment agents, and we pay suppliers in any country — in Europe, China, Turkey and elsewhere. The agent pays your invoice in its own name, and your Russian customer settles with the agent under an agency agreement. For you, it is an ordinary payment from a foreign company referencing your invoice.
Two payment routes
| Route | How it works | Agent fee (paid by the buyer) |
|---|---|---|
| Via a Turkish company | The buyer pays roubles into its non-resident account at a Russian bank, converted at the exchange rate; your invoice is then paid | from 3% |
| Via a partner company in the EU (Estonia, Bulgaria, Poland) | The partner pays you in euros from a European account, 1–3 banking days | from 5% |
Which route suits your deal
The Turkish route is cheaper for your customer: they transfer roubles to the company’s non-resident account at a Russian bank, so the payment does not leave Russia from their bank, and conversion is at the exchange rate without a bank mark-up. The fee is from 3%.
The EU route is used when you need to receive the money from a European company in euros — typical for large manufacturers and distributors with strict compliance. The fee is from 5%, and the payment takes 1–3 banking days.
Both routes are documented by an agency agreement with a full set of documents for currency control and customs. Which one fits depends on your country, your bank and the invoice currency — we advise when quoting.
How payment works, step by step
- 1Deal check
We review you as the supplier, the goods and Russian currency rules, and screen the goods and all parties against EU sanctions lists; then we choose the route and agree amount, currency and timing. - 2Agency agreement
Your customer signs an agency agreement with the payment agent — the Turkish company or an EU partner, chosen to suit your bank. We draft the agreement and the annex with your invoice details. - 3Payment to you
Once your customer has paid, the agent transfers the money to you; via the EU partner — in euros, usually within 1–3 banking days. You receive a payment confirmation. - 4Documents and collection
The agent’s report and payment confirmation go to your customer for their bank and customs value. The goods can then be collected — payment and logistics run through one team.
What we provide
Turkish company — from 3%
The buyer pays in roubles to a non-resident account at a Russian bank, converted at the exchange rate.
EU partners — from 5%
Estonia, Bulgaria and Poland — we choose the company to suit your bank and currency, so the payment goes through first time.
Documents for currency control
Agency agreement, agent’s report, invoice and payment confirmations — in the format your customer’s Russian bank accepts under 173-FZ.
Linked with customs
The value of the goods and logistics costs are reflected correctly in the customs value.
Payment + delivery
You get paid — we collect the goods. One manager handles payment, transport and clearance.
What can be paid through the agent
| Payment | How it works | Timing |
|---|---|---|
| Invoice for goods (prepayment or post-payment) | Transfer in euros from the EU partner’s account to yours | 1–3 days |
| Services in the EU: warehousing, packaging, certification, EX1 | Payment of European contractors on request | 1–2 days |
| Transport costs within Europe | Payment of carriers and terminals in euros | 1–2 days |
| Instalments under the contract schedule | Several tranches under one agency agreement | per schedule |
Documents needed for the payment
- ✓Contract with your customer (sales or framework agreement) and specification
- ✓Your invoice with bank details (IBAN, BIC)
- ✓Agency agreement with the partner company — we prepare it
- ✓Company details for KYC checks
- ✓For payment of goods already delivered — transport and customs documents
Restrictions and what to watch
Our EU partners do not pay for goods subject to EU sanctions, do not pay counterparties on EU sanctions lists, and do not handle deals where the supplier is not prepared to accept payment from a third party. We screen HS codes and all parties before signing the agency agreement. The agent’s fee — from 3% via the Turkish company and from 5% via an EU partner — is fixed in the agreement before the deal and is borne by your customer.
For currency control, the agency agreement, your invoice and the agent’s report must be consistent — we prepare the full set so your customer’s accountants and bank accept it without rework. If you have not been paid through an agent before, we will explain in advance what the transfer will look like.
Getting paid: supplier FAQ
How will the payment appear on my account?
As an ordinary SWIFT transfer in euros from a company in the EU (Estonia, Bulgaria or Poland), referencing your invoice. Most suppliers accept such payments without questions; if needed we send you a third-party payment notice in advance.
Can your partner buy the goods from me directly?
Yes: our EU-resident partner company in Estonia, Poland or Bulgaria can act as buyer and consignee on your invoice and pay it in euros; we then handle the export and delivery.
Who pays the agent’s fee?
Your Russian customer: from 3% via the Turkish company, from 5% via an EU partner (5% when the goods travel as all-in cargo). The fee is fixed in the agency agreement before payment.
Can you pay suppliers outside the EU — in China or Turkey?
Yes, we pay suppliers in any country, not just Europe. The route is chosen to suit your country, bank and invoice currency.
Prepayment or payment after delivery?
Both: prepayment against a pro forma, post-payment against a commercial invoice, instalments under the contract schedule. Post-payment requires transport documents.
Are there product restrictions?
Yes: goods and counterparties on EU sanctions lists and goods banned from export from the EU cannot be paid for through our partners. We check your product before the agency agreement is signed.